The Heart of Hospitality
Delivering on hospitality principles and best practices to ensure every resident, family member, employee, and partner we serve feels the heart our culture.
The Leader in First Impressions
Extraordinary Impressions® delivers on the first principle of LCS: “We serve the customer first and foremost.” The program centers on high-quality hospitality experiences that create a richer, more engaging resident experience and is driven by three key pillars:
Setting the Standard For Hospitality
Hospitality is at the heart of our LCS Extraordinary Impressions philosophy. Hospitality is the art of creating a welcoming, comfortable, and memorable experience for guests, customers, or residents. It goes beyond providing basic services and focuses on warmth, attentiveness, and personalized care to make people feel valued and respected. We are guided by 10 Hospitality Promises:
- We greet you warmly, by name and with a smile
- We treat everyone with courteous respect.
- We anticipate your needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We make you feel important.
- We embrace and value our differences.
- We ask, “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to the details.
Learn More About LCS Signature Experiences
LCS Signature Experiences infuse our culture of hospitality into programming, allowing us to create rich experiences for every resident and employee.
